Pls note that all heated vests do not include a mobile battery.
Pls kindly note that our sizes are Chinese sizes, which are usually smaller than US & Europe sizes.
Pls choose your size according to size chart and we suggest one or two sizes bigger to match US & EU size.
The size of in the video is 3XL
Do not use for a long time, please do not connect to mobile power.
Do not use hot water or strong acid detergent.
Do not use electricity for wet clothes. Please turn off the power and stop using the rain.
The usage time depends on the size of the charging capacity.
Do not connect directly to the power charger, please use the mobile charging connection as a power suppl
Instructions for use:
1. Vest features built-in USB port to connect the power bank.
2. Power switch - long press the switch for 3 to 5 seconds.
3. Red light flashes - automatic heating
4. Red light - manual heating, high temperature
5. White light - medium temperature
6. Blue light - low temperature
Remove the mobile power supply, add neutral detergent and wash it by hand. Do not force it or beat it. Allow the washed clothes to be naturally ventilated and dried before use.
The highest washing water temperature is 30 degrees Celsius
Do not bleach, do not turn over and dry, do not iron, do not dry clean, do not chlorine bleach, hand wash, machine wash (cover USB waterproof cover can be washed), gently rub, rinse
Hang dry and do not wring out by hand.
Hong Kong SAR China
United Arab Emirates
Return and Refund Declaration
Every order from Joychic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.
Situations When We Refund
- Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.
- Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
- PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.
- Other Situations
Any return caused by quality problems, such as: Wrong purchase, not wanting, dislike, etc., after monitoring and affecting the second sale for return refund, we will evaluate the performance value of the product and communicate with the customer carefully,reasonably solve the refund problem. For products such as breathing masks, we will not refund if the package of product was unpacked.
- Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it.
- Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
② Please contact us no later than 14 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑥ For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment. myjoychic.com reserves the right to final decision on the interpretation of these return policies.
- Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
QUESTIONS & ANSWERS
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